The most important thing is to focus on the customer experience.

When buying a garden hose， an extension cord， or a ladder， get one substantially longer than you think you need. It’ll be the right size.

On motivation: "I strongly believe that missionaries make better products. They care more. For a missionary， it's not just about the business. There has to be a business， and the business has to make sense， but that's not why you do it. You do it because you have something meaningful that motivates you."

Sustainability is not an option; it's a necessity for the future of our industry.

Economic development requires a stable legal environment.

想象力是我唯一自由的国度。