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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
"In the silence between words, the truth often lies hidden."
The past is never dead. It's not even past.
"You have to believe in yourself when no one else does—that makes you a winner right there."
"The past is always present in the way we live now."
I don't believe in guilty pleasures - if you enjoy something, enjoy it.